Aftersales

Aftersales digitisation

Digital transformation is a process of gradual adaptation that will enable organisations to meet the changing expectations of customers, employees and partners.

We can elaborate on the process by discussing the project phases (implementation, monitoring, support and sustainability).

We act as agents of the internal change that takes place in organisations when we talk about digitisation or digital transformation. We are experts in extending the transformation and adoption of new technologies to streamline and optimise processes throughout the organisation. We help our clients in their journey towards the digital transformation of their businesses, with a solid focus on facilitating the management of change in processes and resources to make it an adaptation that in turn, with clear and simplified information, allows us to make decisions.

ASIc

Aftersales Intelligence Center

Create CUSTOMER EXPERIENCE that is simple and unique. We answer and attract customers guaranting the fullfilment of your processes and standards. Your customers´ perception and satisfaction has never been so positive. Our omnichannel and multifunctional platform centralizes the reception, issuance and management of all your company’s communication, without requiring investments in personnel, equipment or additional software.

We work with your own management systems, not only focused on appointment management, but also on quality customer monitoring to keep you informed. Increase transparency, take advantage of billing opportunities, and let us take care of lead management.

Audits and certification

At NOVA Aftersales we help our clients to establish an optimal quality service. We generate standards that ensure the highest quality of our clients’ activities. In this way we guarantee that the client has the required technical skills, means and unified high-performance processes for optimum operation and results.

The fulfilment of quality will result in a better trust of our customers, partners and suppliers and in a better and more professional brand image. Always focused on the consumer, we will build customer loyalty.

Our auditors and experts are always aware that the activity must be developed from a training and coaching point of view before, during and after the course of the audit.

We have our own tools (such as Dealizer) and specific tools that optimise our own audit process and provide the client with real-time access to all audit information, as well as specific reports with a high added value.

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WORK AT NOVA Aftersales

Brodhausen 1, 51491 Overath Germany