Products – NOVA Aftersales

Customer Information

An essential component for achieving and improving customer satisfaction is an appealing and easily understandable documentation of the customer information.

NOVA Aftersales utilizes the most current applications and systems to generate target group specific information such as Glove Box literature, Quick Reference Guides, Price sheets and Technical information. Tailored to the requirements of your company and always with the user of your products in mind, our professionally created customer information will guarantee your customer’s satisfaction.

CALL SERVICE

Every communication matters

At NOVA Aftersales we provide contact centre services adapted to the needs of our clients.

We have a human, technical team specialised in the management of contact centres, and familiar with all the tasks that have to be carried out routinely when providing this type of service with the highest quality.

We ensure that we meet all the assessment and service criteria that Mystery programmes may require of our clients.

Document Management

Application for managing CE-compliant documentation via a cloud-based software provision model as «Software as a Service» (SaaS).

The software can be accessed via the internet using a standard browser and is used to organize and manage large volumes of files, regardless of file type. Depending on the requirements and customer specifications, the files are prepared accordingly, visually displayed according to the degree of quality, on schedule via the user interface (front end).

It is possible to receive files with this application and make them available to authorized users. A user and role concept enables targeted access to corresponding projects and controls the simultaneous processing of various components and background processes. Special checking mechanisms (scheduling, number and nomenclature) in the background analyze the files and display the status visually on the front end.

Hazard Compliance Management

EHS Management

Data and documents for products relevant for Hazardous Substance Management must fulfil numerous special requirements concerning their preparation, release, tracking and administration. NOVA Aftersales has been managing the handling of hazardous products in compliance with national and international legislation for many years in a reliable manner.

NOVA’s Environment, Health and Safety Services reliably meets the requirements critical for success and supports the existing compliance process through a seamless integration of all activities into the existing business processes focusing on your company objectives.

Graphics & Illustrations

This is our motto when creating any type of illustration or visualization. Users retain information captured in images more often than in written format, and therefore visual instructions provide a very efficient medium.

Images are language neutral, therefore lowering the cost in terms of translational needs. With, for example, highly rendered 3D graphics, your products can be optimally presented without complex and expensive photo shoots.

Our experienced and well-trained technical illustrators and creative media designers produce all kinds of illustrations and visualizations for you, such as language-neutral instructions, images, 3D renderings, line drawings, photo editing and design sketches.

hail

Grele

Web-based cost calculation tool for hail damage repairs. We use intelligent algorithms to assess the damage to different parts of the vehicle taking into account the different diameters that the damage has caused.

We generate reports specifying the units of time needed to repair the damage and all of this is stored in a unique database for our clients and accessible via the web.

Labelling

According to the GHS requirements, the label is a defined document for hazard communication. The information given by the label have to be in line with those given in the safety data sheet.

Additional label elements regulated by further relevant European or national legislation will be considered and given on the label. The label shall be written in the official language(s) of the member state(s) where the substance or mixture is placed on the market, unless the member state(s) concerned provide(s) otherwise.

After the preparation of the safety data sheets, all information for the hazard communication label are present and can be provided as an XML-data set. Furthermore, design and layout requirements (CI) of customers are considered. We have many years of experience in creating labels for hazardous products and are pleased to consult and support you in this regard.

Wiring Diagram Automation

LiveETM

LiveETM, an automated solution for generation of wiring diagram literature.

Based on product development documentation our digital solution LiveETM is the most efficient way to generate wiring diagrams on the fly, generating dynamic data structuring for on-demand information requests.

With individual search parameters, our solution presents FIN accurate diagrams to the user, which can be configurated as to the individual needs. Enabling circuit tracking of voltage and/or signals with integrated additional information, such as component location, instructions, diagnosis information, pin layout, connector layout and views, the solution LiveETM is the future way of generating and publishing wiring information according to our customers needs.

Lead your business successfully into the future

PlanManager is the leading workshop and service management solution for the vehicle repair industry. Valued by its users and regarded as a seal of quality by its customers, PlanManager is the benchmark software for the industry.

Your profitability increases because PlanManager optimises your entire repair management and helps you detect problems faster to make your business more efficient.

PCN

Poison Center Notification

The PCN format aims to harmonise and ensure consistency of the information available to poison centres in cases of poisoning incidents in the EU.

Manufacturers, importers and downstream users are obliged to notify chemical products that are classified as physically hazardous and health hazardous to the poison information centers. The notification procedure is harmonized and is based on Annex VIII of the CLP Regulation.

The information to be submitted includes the full chemical composition and relevant product details including the intended use (EuPCS), in addition to the label elements such as the unique formula identifier (UFI). With our experience, we consult you on which products need to be notified and complete the notification for you.

Safety Data Sheets

The Safety Data Sheet (SDS) is a comprehensive document for chemical safety data, including chemical compositions, physical and chemical parameters, explosive properties, toxicity, environmental hazards, safe use, storage conditions, emergency handling, regulatory requirements, etc.

We create SDS in accordance with the latest legal requirements in 40 language combinations, taking into account country-specific regulations. As a result of our service, our international team of experts provides our customer with a professionally correct SDS that complies with the applicable regulations (REACH, GHS, CLP, etc.).

Spare Parts Enhancement

SpareParts Catalogue

The spare parts catalog is the backbone of the After Sales. Error-free spare parts identification and efficient ordering processes guarantee maximum sales. Provide your customers with added value by including additional service information to the spare parts catalog content, such as operating instructions, service plans or wiring diagram documentation.

The spare parts catalog can be supplied semi- or fully automatically with all the necessary information through individually adaptable interfaces. All data is intelligently linked in one tool and you and your customers have access to all information clearly displayed with one click. The spare parts catalog can easily be expanded into an e-commerce system in which you can supply your dealer and customer network with all the necessary and desirable service products and service packages.

The services of NOVA Aftersales include both the complete new creation of a spare parts catalog system, individually tailored to your needs or as a cost-effective standard application, as well as the content creation of information for your system.

Workshop Information

The basis for repair, maintenance and servicing is high-quality workshop literature. A detailed, complete and user-friendly description and representation of the repair and service processes ensure efficient and high-quality service for vehicles, machines and systems. Descriptions and information already provided prior to product launch and delivery ensure timely education of service personnel.

NOVA Aftersales creates all types of workshop literature, either in its own editorial or desktop publishing systems, but also directly and remotely in your company’s editorial system.

With our 25 years of experience of creating workshop- and service information for OEMs nationally and internationally, our team is very happy to support your repair instructions, installation guides, tie studies, maintenance documentation, service bulletins or spar part information.